Tag Archives: Review

I Tested the Acer Customer Service

Acer-Aspire-V-15-Nitro-Black-Edition-Laptop-2-Photo ©Mademoiselle Le K

“Forced” Digital Detox 

My computer broke down after two years of idyllic common life (lol). Panic! Since this summer, following the “almost imposed” update on Windows 10, I’ve noticed that my faithful Aspire V15 Nitro Black was slower, accumulating the bugs. But I patiently dealt with it.  

Some applications jumped, others like Paint disappeared. Then, nothing: a black screen, no way to restart it. After a long weekend to read and apply a thousand protocols to try to restart it, still nothing! A few days later, I get in ypoch with the after-sales service, based in the Netherlands. I am relieved to learn that my device is still under warranty. 

A nice efficient person checks with me different ways to restart my laptop that refuses to function. The problem seems serious and I have to send it to Acer. The company sends me by the mail, stickers to put on my package, for the sending by UPS (pre-paid by Acer). Two possibilities for the withdrawal of the package: UPS picks it up at home, or I can leave the package at one of the UPS collection points. 

My tip: take different pictures of your laptop and some once packed. Do not forget to add the plug in. When the Acer After-Sales Service the package received, they send me an email. Less than a week later, I was getting my laptop repaired! Throughout the process, I received emails to keep me informed of each step. 

You can’t imagine HOW HAPPY I was to find my work buddy-tool, all beautiful clean! We, the human beings, tend to humanize technology. Accompanied by a mail entitled “Your Intervention Report”, detailing the repairs made in a clear and concise language. Great!  

The following week, I received a call from Acer to evaluate my satisfaction (from1 to 10) regarding the intervention and the service. I gave an overall rating of 10! This is not a sponsored post! I just want to share yhe good surprise with you and the customer service of Acer Netherlands! THANK YOU Acer! 

Photos : © Mademoiselle Le K – Tous droits réservés.




J’ai testé le SAV d’Acer

Acer-Aspire-V-15-Nitro-Black-Edition-Laptop-2-Photo ©Mademoiselle Le K

Detox digitale “forcée”

Mon ordi est tombé en panne, après environ deux ans de vie commune idyllique (lol). Panique! Depuis cet été, suite à la mise à jour “quasi imposée” sur Windows 10, j’ai remarqué que mon fidèle Aspire V15 Nitro Black tournait au ralenti, accumulant les bugs. Mais il tournait suffisamment pour que “fatalitaire“, je prenne mon mal en patience.

Des applis sautaient, d’autres disparaissaient comme Paint. Puis plus rien : un écran noir, plus de mode échec. Après un long weekend a lire et appliquer mille et un protocoles pour tenter de le relancer : toujours rien! Quelques jours plus tard, je suis en relation avec le SAV (service après-vente), basé aux Pays Bas. J’apprends avec soulagement que mon appareil est encore sous garantie.

Une personne aimable et compétente (parlant le français), vérifie avec moi différentes façons d’allumer mon portable qui refuse de fonctionner. Le problème paraît sérieux : il faut l’envoyer chez Acer. La société me fait parvenir par courrier les étiquettes à mettre sur mon colis, pour l’envoi par UPS (pré-payé par Acer). Deux possibilités pour le retrait du colis : UPS le récupère à domicile, ou on dépose son colis dans un des points de collecte UPS.

Un conseil : photographiez votre appareil hors emballage et une fois emballé. Sans oublier d’ajouter la prise dans le colis, avant de le déposer chez le transporteur. Une fois le colis réceptionné, j’ai reçu un email du SAV d’Acer. Moins d’une semaine plus tard, je recevais mon portable réparé! Tout au long du process, j’ai reçu des emails pour me tenir informer de chaque étape.

Vous n’imaginez pas COMBIEN j’étais heureuse de retrouver mon outil-compagnon de travail, tout beau tout propre! Nous autres, êtres humains, avons tendance à humaniser la technologie. Accompagné d’un courrier intitulé : “Votre rapport d’intervention“, détaillant les réparations effectuées, dans un langage clair et concis. Rien à redire!

La semaine suivante, j’ai reçu un appel de chez Acer pour évaluer mon degré de satisfaction (de 1 à 10) par rapport à l’intervention et le service. J’ai donné une note générale de 10! Et ceci n’est pas un post sponsorisé! J’avais juste envie de le partager avec vous et l’équipe SAV des Pays Bas! MERCI Acer!

Photos : © Mademoiselle Le K – Tous droits réservés.




My Fall Routine: Makeup, Fragrances And Nails

Beauty-Make-up-Perfume-Nails-My-Fall-Routine-Estée-Lauder-Rituals-Lilu-For-Mademoiselle-Le-K-Photo ©Mademoiselle Le K

Already Fall And Soon Winter …

No way to store my “Summer” makeup: warm shades declination of brown, peach and pink. Whatever the season, these pallets blend perfectly with my skin color (veering beige-olive in winter! Help!).  

Photo A. The Estée Lauder Bronze Goddess sun bronzer, a revelation for my skin sometimes combination, sometimes dry. This powder matifies the excess of sebum. And so I don’t have the stress of “shine brightly” (LOL!). As a light veil that enhances my complexion, I recommend to put very little.

B. The Estée Lauder Bronze Goddess Shimmering Nudes Eyeshadow Palette. Subtle shadows to work on textures with 5 nude colors and 3 metallic (I apply in the evening, because I like to be very makeup). I use in the brown nude shade for discreet smokey eyes in daytime.

C. My first Rituals palette for complexion: the Sunglow Peach natural shimmer powder. I use the white shade on the eyelids (alone or before a yellow shadow to densify it). And pink and peach colors on the cheeks for a healthy glow.

D. True, I love this awesome clutch of Lilu for Mademoiselle Le K as a chic accessory to match with everything. Effortless style. For sale on this blog.

Beauty-Make-up-Perfume-Nails-My-Fall-Routine-Estée-Lauder-M.A.C-Rituals-Photo ©Mademoiselle Le K

Scents, Lipsticks And Mascara

E. The Irresistible Iris Bleu & Iris Blanc Eau de Toilette of L’Occitane. It’s always a pleasure to discover some of their products. It reminds me the Provence (in the South of france), with wispy gay notes that you keep in mind. To use with the Iris Bleu & Iris Blanc Shower Gel (H) that makes the skin soft.

F. With L’Occitane Jenipapo Perfume Oil, I say goodbye to the awful weather and welcome Brazil! Because the Jenipapo is a tree from Brazil. I regret that the greedy smell of this perfume oil is so discreet!

G. 1. My STAR product: the Estée Lauder Bronze Goddess Shimmering Nudes – Pure Color’ All-Over Illuminator is just fantastic. I use it for absolutely everything: as a lipstick, blush, eyeshadow and optionally (lol) complexion illuminator! Silky texture, beautiful iridescent color, it brings a touch of light and sophistication.

2. The M.A.C. In Extrem Dimension Lash mascara makes a mesmerizing glamorous look. I do like its texture which adds volume and lengthens lashes, and the feminine shape of its container. 6. The M.A.C. Extended Play Lash has a texture much lighter than the In Extrem Dimension Lash. For those who like the “natural”.

3. If you have dry lips, I recommend the MAC Prep + Prime Lip. I apply this colorless base under lipstick for a better outfit. 4. Another primer, but for eyelash: the Estée Lauder Little Black Primer.

5. My first mineral lip gloss, Jane Iredale Lip Fixation. A very good product composed of a lipstick and a gloss.  

Beauty-Make-up-Perfume-Nails-Hands-My-Fall-Routine-O.P.I-Lauder-Weleda-Photo ©Mademoiselle Le K

Donatella, Nails And Hands

I. Yes to the nude color, Barefoot in Barcelona of O.P.I!

J. Donatella Versace rocks! She’s beautiful on this picture for the last Givenchy campaign! She transcends the lens of camera by her strength! Both strong, fragile and in extreme … So far from the ambient blandness! Viva Donatella! Plus the excellent eye makeup. A tutorial?

K. I was already addicted to Weleda body oils, now I can add the Pomegranate Regenerating Hand Cream, for soft hands such a baby!

L. I know summer is far … but I keep my favorite nail polish I renamed “All that glitters is gold!” : the Estée Lauder Pure Color Nouveau Riche.

And you, what your makeup and perfumes routine this fall? 

Photos : © Mademoiselle Le K – Tous droits réservés