Tag Archives: Computer

I Tested the Acer Customer Service

Acer-Aspire-V-15-Nitro-Black-Edition-Laptop-2-Photo ©Mademoiselle Le K

“Forced” Digital Detox 

My computer broke down after two years of idyllic common life (lol). Panic! Since this summer, following the “almost imposed” update on Windows 10, I’ve noticed that my faithful Aspire V15 Nitro Black was slower, accumulating the bugs. But I patiently dealt with it.  

Some applications jumped, others like Paint disappeared. Then, nothing: a black screen, no way to restart it. After a long weekend to read and apply a thousand protocols to try to restart it, still nothing! A few days later, I get in ypoch with the after-sales service, based in the Netherlands. I am relieved to learn that my device is still under warranty. 

A nice efficient person checks with me different ways to restart my laptop that refuses to function. The problem seems serious and I have to send it to Acer. The company sends me by the mail, stickers to put on my package, for the sending by UPS (pre-paid by Acer). Two possibilities for the withdrawal of the package: UPS picks it up at home, or I can leave the package at one of the UPS collection points. 

My tip: take different pictures of your laptop and some once packed. Do not forget to add the plug in. When the Acer After-Sales Service the package received, they send me an email. Less than a week later, I was getting my laptop repaired! Throughout the process, I received emails to keep me informed of each step. 

You can’t imagine HOW HAPPY I was to find my work buddy-tool, all beautiful clean! We, the human beings, tend to humanize technology. Accompanied by a mail entitled “Your Intervention Report”, detailing the repairs made in a clear and concise language. Great!  

The following week, I received a call from Acer to evaluate my satisfaction (from1 to 10) regarding the intervention and the service. I gave an overall rating of 10! This is not a sponsored post! I just want to share yhe good surprise with you and the customer service of Acer Netherlands! THANK YOU Acer! 

Photos : © Mademoiselle Le K – Tous droits réservés.




Review: Acer Aspire V15 Nitro Black Edition

Acer-Aspire-V-15-Nitro-Black-Edition-Laptop-1-Photo ©Mademoiselle Le K

If you remember: I had a big crush, it was my “Object of Desire” last November! For few months, I’ve extensively used the superb Acer Aspire v15 Nitro Black Edition. And when I say extensively, it quickly became my inseparable nomadic tool (and more …) every day!

Classy Sober Design

Acer-Aspire-V-15-Nitro-Black-Edition-Laptop-4-Photo ©Mademoiselle Le K

I am a creative and a visual first, so the first thing that struck me in the Acer Aspire V15 Nitro Black Edition is its uncluttered design. The object is beautiful to see and lightweight to take..

On the photo montage above: photo 1, first surprise, the outer coating of the 15.6-inch screen, is in a robust striated material that allows a better maintenance

Photos 2 and 3, beautiful metal finishes on the edge. Photo 4, the main features of this notebook which is particularly aimed at gamers. I add a very important detail for me: three USB 3.0 ports.

The Performances 

Acer-Aspire-V-15-Nitro-Black-Edition-Laptop-5-Photo ©Mademoiselle Le K

I’m not a gamer. But as a photographer and a wannabe videographer, I share with the gamers, the need for a powerful processor, capable of handling heavy software (HD video and photo), while using multiple Internet functions at the same time.

And as with any pro user, my machine has to run fast! Strengths: the Acer Aspire V15 Nitro Black Editions has a high performance processor, the Powerful Intel Core i7-4710HQ processor and the GB Nvidia GeForce GTX 860M graphics card.

Photo montage above: photo 1, in red my old Asus and in black, my new Acer. Size ratio for the screen, you can easily imagine the change for my eyes! Yet I loved my Asus!

Photos 2 and 3, a screen, what a screen! 15.6 inches with a screen resolution of 1920 by 1080: simply magic for working on photos, movies …! I think the color rendering a little saturated, can be improved. Photo 4, the lightweight charger is really important, because this notebook has a battery life of 2 hours on average. But it recharges very quickly!

New Applications For Me

Acer-Aspire-V-15-Nitro-Black-Edition-Laptop-6B-Photo ©Mademoiselle Le K

Finished the feeling of having Shrek’s fingers (LOL)! I really enjoy the “Backlit keyboard” with a red light, easy to use and with the “normal size” keys according to the instruction booklet (I agree!).                       

I also discovered a new key with 4 rectangles: the Windows key (photo 1 on the photo montage above). It provides a direct access (or exit) to the Windows 8.1 home page (photo 2). Pictured 3: the default application list in Windows 8.1

I haven’t yet customized it, there are too many applications. I don’t use half! I really like Windows 8.1, but I found it a bit intrusive too! Sometimes I have the feeling that everything is already too organized for me in my own space!

By cons, very useful and comprehensive: Acer has developed the Acer BOYC cloud app (photos, music, files and documents) for synchronizing smartphone, tablet and PC. I’m not a big Cloud user, but I’m gradually improving ; )

Acer-Aspire-V-15-Nitro-Black-Edition-Laptop-3-Photo ©Mademoiselle Le K

Photos : © Mademoiselle Le K – Tous droits réservés




Acer is a partner of the blog and these opinions of the Acer Aspire V15 Nitro Black Edition are absolutely mine, regarding my personal use of this notebook.