I Tested the Acer Customer Service

Acer-Aspire-V-15-Nitro-Black-Edition-Laptop-2-Photo ©Mademoiselle Le K

“Forced” Digital Detox 

My computer broke down after two years of idyllic common life (lol). Panic! Since this summer, following the “almost imposed” update on Windows 10, I’ve noticed that my faithful Aspire V15 Nitro Black was slower, accumulating the bugs. But I patiently dealt with it.  

Some applications jumped, others like Paint disappeared. Then, nothing: a black screen, no way to restart it. After a long weekend to read and apply a thousand protocols to try to restart it, still nothing! A few days later, I get in ypoch with the after-sales service, based in the Netherlands. I am relieved to learn that my device is still under warranty. 

A nice efficient person checks with me different ways to restart my laptop that refuses to function. The problem seems serious and I have to send it to Acer. The company sends me by the mail, stickers to put on my package, for the sending by UPS (pre-paid by Acer). Two possibilities for the withdrawal of the package: UPS picks it up at home, or I can leave the package at one of the UPS collection points. 

My tip: take different pictures of your laptop and some once packed. Do not forget to add the plug in. When the Acer After-Sales Service the package received, they send me an email. Less than a week later, I was getting my laptop repaired! Throughout the process, I received emails to keep me informed of each step. 

You can’t imagine HOW HAPPY I was to find my work buddy-tool, all beautiful clean! We, the human beings, tend to humanize technology. Accompanied by a mail entitled “Your Intervention Report”, detailing the repairs made in a clear and concise language. Great!  

The following week, I received a call from Acer to evaluate my satisfaction (from1 to 10) regarding the intervention and the service. I gave an overall rating of 10! This is not a sponsored post! I just want to share yhe good surprise with you and the customer service of Acer Netherlands! THANK YOU Acer! 

Photos : © Mademoiselle Le K – Tous droits réservés.

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